Mozambican state power company Electricidade de Moçambique (EdM) has hired Spanish group Indra to implement a system to support technical and commercial services for the energy distribution business in the country, the Spanish group said Monday in a statement.
The contract is worth 5.8 million euros and is funded by the World Bank as part of the programme called, “Global Loan for the Project for Electricity Production and Access.”
Under the terms of the contract EdM will adopt InCMS solutions (commercial management, management control and energy balance) and the Ingrid solution (An incident management system for the distribution grid), developed by the Spanish group. Two other solutions are also being considered for integrated management of the financial, human resources and logistics components.
“The new systems will make it possible to reduce technical, commercial and operational costs due to better control of power and incidents in the grid, reducing customer debts and increasing staff productivity and will also allow for important improvements in the quality of customer service through new relationship channels and reducing waiting times,” the statement said.
EdM is the Mozambican state company responsible for production, transmission, distribution and sale of electricity, and has around 1.3 million customers.